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YOUR FREQUENTLY ASKED QUESTIONS
On this Frequently Asked Questions page, we will be glad to help you by presenting the answers of your questions. We hope the answers we provide here will support you to make the best Scrum certification program choice in your own Scrum journey. If you still have some questions, please don’t hesitate to contact us from info@scrum-institute.org e-mail address.
I found your web site after checking out USD 1900 price from another Scrum certification provider. That is too much for me to personally pay for. I am interested in making a certification program from your International Scrum Institute. However, I don’t have much background and project experience with Scrum. Would the online training materials on your web site provide enough knowhow to pass Scrum examinations?
Yes. They will absolutely provide enough knowhow to pass our Scrum certification examinations. The free-of-charge online training materials located on Scrum International Institute's web site has been designed and written in a way that they cover all fundamental theoretical and practical aspects of Scrum Project Management Framework. We have had many participants like you who have for the first time studied Scrum on our web site and have passed the examination with above average score. Therefore, if you go through our training materials located under SCRUM and TRAINING links from the top menu, you should achieve the examination of our Scrum certification programs.
How are the success rates of Scrum certification programs?
Success rate of Scrum Master Accredited Certification Program is 97%, whereas the success rates of Scrum Product Owner Accredited Certification and Scrum Team Member Accredited Certification Programs are 98%.
Can you please provide more insights about the structure of 50 questions of your Scrum certification programs?
The first 30 questions in our Scrum certification examinations focus on the theoretical aspects of Scrum project management framework. The last 20 questions focus on practical challenges and the way of thinking/acting aspects of Scrum Master/Scrum Product Owner/Scrum Team Member role based on the Scrum certification program you have chosen.
How soon after the registration, will I receive my access code to make the examination?
It is a matter of a few seconds. Access codes are generated real-time and you will receive your access code as soon as you finalize the registration procedure for our Scrum certification programs.
I just received my access code, and yet I will be unable to make the examination in the coming few days. How long is the validity period of my access code?
No worries. The validity period of your examination access code is one year.
While I am making examination if I lose my Internet connectivity due to some technical issues, do I have to pay again to access the certification examination?
No problem at all. If this happens please inform us per e-mail and we will reactive your examination access code free of charge.
I just received my certification document after a successful Scrum Master Accredited Certification examination. Now I am just curious if there are any yearly or other recurring fees involved to stay certified?
No. There is only one time registration investment for a lifetime valid certification program. We don’t apply any yearly fees or other recurring charges for our Scrum certification programs.
I forgot entering my maiden surname during my registration. Therefore, my maiden surname is now missing on my certification document. Do I have to pay an additional fee to fix this issue?
No. You don’t need to pay an additional fee. If you provide us your request per e-mail we will send your corrected certification document free of charge.
I just passed my Scrum certification program. I know you don’t provide paper copies of your certifications, and yet can I still receive my certification in paper format?
In order to keep our service prices as minimum as it is possible we provide our certification documents in electronic pdf-format. However, the pdf-files are generated with high-resolution and you can easily print them onto a standard or high quality paper. On the other hand, if you still need us to post you a certification document in paper format, we can provide to you a separate offer which covers non-profit printing and shipment costs.
I am considering to register for Scrum Master Accredited Certification program. However, I have never possessed such a certification and I just would like to understand how such a certification looks like?
Following is a miniaturized and low resolution sample which depicts how our Scrum Master Accredited Certification document looks like.
What is the difference between the Scrum certifications provided by International Scrum Institute and other organizations?
According to our market analysis our online Scrum certification programs cost less than 1/3 of the cheapest other online Scrum certification program. Moreover, together with the trust of our thousands of certificants we have brought a modern and friendly approach into the field of online Scrum certification programs which doesn't mandate Scrum practitioners like you to receive expensive classroom trainings before you prove and certify your competence in Scrum domain.
I am from India and I am wondering if I am eligible to apply Scrum certification programs?
Yes. People from worldwide including Indian citizens are fully eligible for our Scrum certification programs.
Are Scrum certifications valid in USA and in Europe?
Yes. Certifications we issue are worldwide valid including in USA and in Europe.
I am going to register for a Scrum certification program. Can I make the payment by using my credit issued from a Belgium bank?
Yes. Our trusted payment partner (Paypal) accepts all major credit cards issued from all banks around the world including the banks from Belgium.
I don’t have a Paypal account. Can I still finalize the registration procedure of my Scrum certification program without making a Paypal subscription?
Yes. After you’re redirected to Paypal web site, please click "Continue" link next to the "Don't have a PayPal account? Use your credit card or bank account (where available)". On this page you are allowed to conduct your payment by using your credit card without making a Paypal subscription.
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